Shipping Returns Policy
Everything you need to know
Pet Shop ships Monday – Friday (excluding statutory holidays) to all provinces in Canada.
Orders received by 10:30 AM local time are shipped the same day they are received (subject to daily order volume and warehouse availability). Orders made online after Friday at 10:30 AM local time will ship the following Monday. However, please allow up to 2 business days for processing of orders.
Free Shipping over $49
Qualifying orders that are $49 or more ship via standard ground delivery for free. This is automatically applied to your order. All orders under $49 ship for a flat rate $4.99 ground shipping. Restrictions apply and will be noted during checkout.
Express Shipping Options
Express shipping options are available including FedEx 2Day®. Orders must be submitted by 10:30AM local time for express shipping. FedEx 2Day® shipping costs $22.99. Weekend deliveries are not available.
Shipping Transit Time
| Province | Ground Shipping | FedEx 2Day® SHIPPING |
|---|---|---|
| British Columbia | 1-6 | 2-5 |
| Alberta | 1-4 | 2-5 |
| Saskatchewan | 2-5 | 2-5 |
| Manitoba | 2-7 | 3-6 |
| Ontario | 1-8 | 2-6 |
| Quebec | 1-5 | 2-6 |
| Nova Scotia | 2-6 | Not Available |
| New Brunswick | 2-5 | Not Available |
| Newfoundland | 6-9 | Not Available |
| Prince Edward Island | 3-4 | Not Available |
Returns
FREE Easy Returns
If you are not satisfied with your in-store or online purchase, we will happily offer a refund. For unopened products, returned in their original packaging with a receipt within 60 days of purchase, refunds will be issued using the original method of payment.
FREE Returns to Store
Both in-store and online purchases can be returned to your local store for a refund. To process your return in store, please bring along the following:
- Debit/credit card used to make the purchase
- In-store receipt or shipping confirmation email
Shipping charges are non-refundable unless an error was caused by Pet Shop. Any merchandise that is in used condition and/or returned without the original packaging may be refused.
Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. If a gift card was used as partial payment, that returned amount will be placed on a new store gift card before the remaining refund is applied. Additionally, if a customer makes frequent returns of the same item(s) repeatedly and/or returns in bulk often, these returns may be refused at our sole discretion.
There are some exceptions to our policy regarding returns and refunds. These include clearance items and animals.